Volunteer Resources

Training resources

Before your first shift please work through these training materials.

Volunteer Handbook – This is a guide to all shifts and roles at Drop-In and the Winter Night Shelter  Renewed Hope Volunteer Handbook

Safeguarding

Watch the Surrey Adult Safeguarding Board training video “See Something, Say Something” https://youtu.be/11q02_xSgkQ?si=Bwt5rMX2GfqyD3-4

You may also wish to browse their other resources. Surrey Adult Safeguarding leaflets and resources library

Trauma Informed Care – At Renewed Hope we aim to provide services which are non-judgemental and assist the person in deal with trauma constructively rather than unintentionally retraumatise them. This short training video first delivered online by homelessness charity Housing Justice give examples where this might happen and suggests tools of how to respond when a guest behaves in a certain way https://housingjustice.org.uk/faith-and-community-network/our-resources/trauma-informed-night-shelters

Food Hygiene Training (for all Drop-In kitchen volunteers). You will need a Level 2 Food Safety and Hygiene certificate to comply with our food hygiene practices. We arrange this through the Chartered Institute for Environmental Health, so please let us know if you would like to do that. Here is our Food Safety Manual which outlines our practices for the kitchen in Shrewsbury Chapel.

Dutyman Database

We use a system called Dutyman for our roster and email distribution list. This can take a little bit of getting used to, but it is a really flexible way of volunteering

• You can choose your own shifts
• You can see easily where help is needed most
• You can view and update your Profile easily

Here are a couple of ‘How to’ screens showing a couple of our most common queries.

1. Click Volunteer for a Duty to activate the main panel
2. Find the shift you would like and click the purple arrow on the right
3. Once you have clicked your shift, 3 boxes will appear on the right. Check the details, scroll to the bottom and click ‘Confirm’.
4. Check your name has appeared in red on the selected Duty.

If your plans change and you can no longer do your shift, please contact the office to be removed info@renewedhope.org.uk. You can also sync you